Terms and conditions

1. Introduction

The following terms and conditions ("Terms") govern your use of our online casino, True North Casino (the "Casino"). By registering for an account or using the services provided by the Casino, you agree to be bound by these Terms.

2. Definitions

In these Terms:

• "We", "Us" or "Our" means True North Casino and its associated companies;
• "You" means a person accessing our website (the "Site") for any purpose related to using our services; and
• "Services" means all products, services and facilities provided by the Casino.

3. Eligibility

To use the Services, you must be at least 18 years old or the age of majority in your jurisdiction. If you are not eligible under applicable law, please do not access or use our Services.

4. Account Registration

By registering for an account with us, you confirm that:

• You have provided accurate and complete information;
• Your account is not being used by any other person; and
• You will maintain the security of your password at all times.

We may request additional documentation to verify your identity or age before we open an account for you. Failure to provide such documentation may result in our refusal to provide Services to you.

5. Use of Your Account

You agree not to:

• Misrepresent yourself as someone else;
• Share or transfer your account details with any other person;
• Engage in prohibited conduct, including money laundering and/or terrorist financing activities;

We reserve the right to restrict access to certain areas of our Site if we believe you are engaging in any such prohibited conduct.

6. Wagering Requirements

All bonus funds granted by us must be wagered 30 times the sum of the initial deposit or a lesser amount as specified at the time of promotion. In some instances, no bonus may be required and free games will be given to your account instead.

7. Payments and Withdrawals

To use our Services, you must fund an account with us by making a deposit using one of the acceptable payment methods listed on our Site. We reserve the right to change or add new payment options at any time.

Withdrawal requests may only be made once all wagering requirements have been met. If your request is approved, we will deduct fees from such withdrawals where applicable.

8. Withdrawal Policy

We reserve the right to hold withdrawal requests if there is a reasonable suspicion of fraudulent activity or irregular betting patterns within your account history or otherwise associated with you. Any delay in processing withdrawal payments will be communicated promptly to you and explained clearly.

In all cases, we will adhere to any regulatory requirements regarding withdrawals.

9. Responsible Gaming

We are committed to promoting responsible gaming practices and provide various tools to assist players:

• Set Deposit Limits (daily, weekly or monthly);
• Request a Cool-off Period;
• Self-Exclusion from the Site.

Please contact our Customer Support Team if you require further assistance with these features.

10. Dispute Resolution

Any disputes arising out of or in connection with your use of our Services will be resolved in accordance with the laws and courts applicable to Malta, save for mandatory local jurisdictions.

If any dispute is not resolved through informal discussions between us, it shall be governed exclusively by the laws of Malta, which will apply notwithstanding conflict or choice-of-law rules that might otherwise be applicable.

11. Data Protection

We respect your right to privacy and comply with data protection regulations. We only collect information necessary for providing our Services and may use your details for direct marketing purposes. You have a right to withdraw consent at any time by contacting our Customer Support Team.

12. Security and Fair Play

Our website uses 128-bit encryption, which is the current industry standard for securing sensitive data transmitted between your computer and us. All slot machines and electronic table games are designed with fairness as their primary goal and have been independently tested to ensure true randomness in game results.

We will always strive to maintain fair play standards but cannot guarantee absolute fairness due to factors beyond our control, such as technical issues or unauthorized behavior from third-party operators.

13. Changes to Terms

We may amend these Terms at any time without prior notice. Any changes shall be effective immediately and apply retrospectively.

Your continued use of the Services after any change constitutes your acceptance of those modified terms.

14. Termination

Either party can terminate this Agreement:

• Immediately, if we suspend or withdraw your account access due to prohibited conduct; or
• By written notice given by either of us with immediate effect in case of non-payment, abuse, technical issues or breaches under these Terms.

Upon termination for any reason, you must promptly return all materials related to our Services and cease using them.